Can technology bring us back to the days of grocers, butchers and tailors? - Customer Engagement

Did you know that it takes 12 positive customer experiences to make up for one unresolved negative experience ? No wonder then that ‘the customer experience’ is the next big thing, as confirmed by a recent Gartner survey (2014): by 2016, 89% of companies expect to compete mostly on the basis of customer experience – versus a mere 36% four … Lees meer »