Recent SAP blogs about Customer

grocery

Can technology bring us back to the days of grocers, butchers and tailors? - Customer Engagement

Did you know that it takes 12 positive customer experiences to make up for one unresolved negative experience ? No wonder then that ‘the customer experience’ is the next big thing, as confirmed by a recent Gartner survey (2014): by 2016, 89% of companies expect to compete mostly on the basis of customer experience – versus a mere 36% four … Lees meer »

Innovation-272597

Why nominate a project for the SAP Quality Awards? - General

    Since 2005, the SAP Quality Awards have been recognizing SAP customers in Europe, the Middle East, and Africa who have unremittingly focused on quality during their SAP implementation project and have achieved great business value thanks to effective planning and painstaking execution.       Why would a company enter for the SAP Quality Awards?   If successful, … Lees meer »